Splunk is a modern Data Platform that enables centralised data management, near real-time data capture and transformation, application of Artificial Intelligence to various use cases including AIOps with Splunk IT Service Insight that provides end-to-end tracking of digital services, intelligent management of notifications and alerts and automation of Root Cause Analysis
Use Case 1 – Operations Monitoring
Customer: Milan/Bergamo Airport (BGY) – Third airport in Italy, one of Ryanair’s three main operational bases
Need: provide a single, real-time view of all processes to ensure optimal and seamless operations
Highlights of the project
- Low initial time and cost to meet priority needs quickly and at low risk
- Agile design to progressively extend the scope of the solution
- Define concrete and measurable objectives
- Transform raw data into information
Use Case 2 – Transaction Monitoring
Customer: Major Italian player, POS payments – e-money services
Need:
- Real-time visibility on all transactions
- Automatic alarms
- Integration with legacy Mainframe systems
Project highlights
- Phased Agile approach to quickly meet priority needs and minimise time and risk
- Splunk + Splunk ITSI integration
- Transforming complex transactional logs into talking metrics and KPIs
Use Case 3 – AIOps
Customer: A major insurance player, a large reality present with agencies throughout Italy and Spain. Direct interlocutor: the Business Service Monitoring team of the company that provides IT services to the group
Need:
- Accurately monitor the service levels of more than 40 business applications
- Provide early warnings of any malfunctions
- Move from reactive monitoring of business processes to predictive monitoring
Project highlights
- A tool, Splunk ITSI, capable of tracking and measuring end-to-end the health of digital services required for business operations
- The use of appropriate Artificial Intelligence techniques to provide accurate predictions
- Collaboration between the client and the data science team to identify services and create KPIs for each one to be tracked
